If you need to make any changes after purchase, please contact us as soon as possible using our contact form. Please note that to ensure prompt delivery, we generally send orders to production immediately. If production of your order has not yet begun, we can still implement the requested changes, although this may result in a slight delay in delivery.

If you need to change your shipping address after placing your order, please contact us as soon as possible using the contact form. We will do our best to adjust the delivery address. Please note that to ensure prompt delivery, your order goes into production shortly after purchase, so any changes could delay shipment.

Our main goal is to offer you the highest quality products. If you wish to cancel your order, please contact us as soon as possible using our contact form. If we haven’t yet started production on your order, we’ll gladly make any changes or cancellations. However, please note that once an order has been sent to production, it cannot be canceled. For more details, please see our cancellation policy.

You should receive a confirmation email immediately after completing your order. If you haven’t received it, the most common reasons are that the email went to your spam folder or that an incorrect email address was entered during checkout.

All information regarding available delivery countries, as well as shipping times and costs, can be found in our shipping section.

You can find detailed information about the countries we ship to, delivery times and shipping costs on our shipping page.

Yes, we will send you an email with your shipment status and a tracking link once your order is ready to be dispatched.

No, the invoice is not included in the package. You will receive it by email at the address you provided during the purchase process.

Yes, your star map will be shipped in a plain box. If it’s a gift, you can send it directly to your loved ones. We don’t include the invoice in the package; it will be sent to the email address you provided when you made your purchase.

Yes, our art prints are carefully rolled in protective paper and shipped securely in sturdy cardboard boxes. This ensures your star map arrives undamaged. Should your order be damaged during shipping, please contact us within 7 days via our contact form.

If you need to change your delivery address after making your purchase, please contact us as soon as possible using our contact form. We will make the necessary adjustments to the shipping address, although this may cause delivery delays. Please note that orders are sent to production immediately after purchase to ensure prompt delivery.

Excellent quality and durability are cornerstones of our promise to our customers. That’s why we only produce using the Fine Art printing approach. This method aims to optimize every aspect of the image to best express the photograph. This includes optimizing dynamics, contrast, colors, grayscale tones, selecting the right paper type and materials, and guaranteeing the longevity of our premium prints.

We accept all major payment methods, including American Express, Apple Pay, Google Pay, VISA/MasterCard, and PayPal. Please note that available payment methods may vary depending on the shipping country and your device settings (e.g., iOS, Android). You can find all available payment methods for each shipping country here.

We use a high-quality fine art printing material with a smooth, crisp finish. This unparalleled paper is very consistent and perfect for our full-color art prints. Full product details are available on our materials and sizes page.

Despite our best efforts in packaging and shipping, products can occasionally be damaged or lost in transit. Please inspect your package carefully upon receipt. If your product arrived damaged or you received a defective item, please contact us within 7 days using our contact form. We will request photos of both the damaged print and the packaging so we can resolve the issue as quickly as possible.

Your invoice will be sent to the email address you provided during the purchase process.

Once you’ve made your purchase, you can track your order directly on our tracking page. You’ll receive an email with tracking information as soon as your order has shipped.

Our canvas is an artist-grade cotton substrate with a fine texture, designed to reproduce image details with exceptional clarity and precision. For complete product details, please visit our materials and sizes page.

Yes, our star charts are accurate. We’ve developed software that allows us to precisely calculate the starry sky for any location, date, and time. To accurately locate and map the night sky for your magical moment, we use German and European star catalogs, such as the European Space Agency’s Hipparcos catalog.

Yes, we invite you to check out our current offers or subscribe to our newsletter to receive a 10% discount code on your first order with us. Newsletter subscribers will be informed about special offers and discount campaigns, and will enjoy great discounts on special occasions such as Valentine’s Day, Christmas, and more.

When you purchase a digital print file, you will receive both a JPG and a PDF file. Both formats are suitable for printing. A digital file is particularly useful if you are short on time, if you wish to edit the file further, or if you plan to print multiple copies of the same design. You can find more details about this product on our materials and sizes page.